GENERAL TERMS AND CONDITIONS OF SALE
Purchases made by our users through our website (“Website”) are governed by the terms and conditions (“Terms”) described below. Purchasing products (“Product”) through www.tiendasecologicastenerife.es implies the user's full and unreserved acceptance of the following purchase conditions. These Terms do not cover purchases of our products by third parties outside of the Website.
Information Society service provider details, owner of the website
SANUS MARKET Identity (SANUS COMUNICACION Y BRANDING SL – B76695576)
Address: Calle de Goya, 5, 38007 – Santa Cruz de Tenerife
Telephone +34 602 618 893
Website www.tiendasecologicastenerife.es
Email: info@sanus.online
Please read these Terms and Conditions carefully before placing an order for any "Product" on our "Website". If you do not agree to these Terms and Conditions, you may not place an order for any Product on our Website. You may print a copy of these Terms and Conditions for future reference.
1. Possibility of modifying these conditions and the commercial offer
SANUS MARKET may modify the terms and conditions or offers published on its website (prices, products, promotions, and other commercial and service conditions) at any time. However, these modifications will not affect purchases already made by our users.
Product and manufacturer names and trademarks are used for identification purposes only. All photos, descriptions, and prices are non-contractual.
Special offers, promotions, or discounts will be valid until the indicated date or while supplies last. Prices shown at the time of viewing the website are also valid.
2. How can I buy on the website?
The purchase by the user is made and finalized by following the purchase procedure described in this section. By making a purchase on our website, you agree that communications with SANUS MARKET will primarily be via electronic means.
To place an order on our website, simply follow these steps:
- To place orders through our website, you must first register as a user. Once registered, you can order our products.
- To place an order, you must add the products you are interested in to your "shopping cart".
- Once you have filled your cart with all the products you want to buy, you can place your order.
- The order will be finalized once we have confirmed availability, weights and shipping costs.
- The final order quote must be approved by the customer before shipment.
3. Product prices. Taxes and customs
The price shown next to our products at all times does not include IGIC, which is calculated as a guide in the order cart.
If there is a typographical error in any of the prices shown and if any user has made a purchase decision based on said error, we will inform them of this incident immediately and the user will have the right to cancel their purchase at no cost to them.
The product price does not include shipping or transport costs, which will be indicated at the time of order confirmation.
4. What are the shipping and transport conditions?
4.a) Where do we ship to?
We deliver to the metropolitan area of Santa Cruz de Tenerife and San Cristóbal de La Laguna
4.b) When will you receive your order?
Please note that to guarantee the highest quality, and because these are fresh, organic products, availability is limited. We recommend placing your order at least 24-48 hours in advance.
Once availability and costs are confirmed, the shipment is made the same day, starting at 4:00 PM.
4.c) What should I do in case of delay or error in shipping or delivery?
In case of delay, delivery error, or lost product, please contact us as soon as possible. SANUS MARKET will contact the logistics company to initiate an investigation and resolve the issue as quickly as possible. We will make every effort within our power, and within a maximum of 24 hours, we will contact you and provide a solution or send you a new, identical package at no additional cost.
The user will have the right to terminate the contract and to receive a refund of the product price and shipping costs if we do not make the delivery within the agreed timeframe and the conditions established in Article 66 bis of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, are met.
4.d) What is the amount of the shipping costs?
Shipping costs are indicated as an estimate at the time of ordering and are the responsibility of the user and must be accepted before making payment.
Shipping costs vary depending on the shipping method:
SHIPPING RATES
| Zones | Store Distance | Indicative zones | Amount < €39 | Amount > €39 | Amount > €59 | Amount > €79 |
| Zone I | 2.5 km. | Santa Cruz / La Cuesta | 4,50 € | Gratuitous | Gratuitous | Gratuitous |
| Zone II | 6 km. | La Laguna / Cueva Bermeja / Santa María del Mar | 5,95 € | 1,95 € | Gratuitous | Gratuitous |
| Zone III | 10 km. | The Rosary | 8,95 € | 3,95 € | 3,95 € | Gratuitous |
| Additional km > 10 | 0,95 € | 0,95 € | 0,95 € | 0,95 € |
4.e) Where will I receive the order?
The products will be delivered to the address indicated by the user on the order form.
Delivery will be made through the transport companies offered by SANUS MARKET
If the user is absent at the time of delivery of the order, the transport company will contact you to arrange a new delivery.
SANUS MARKET will track the delivery of the order.
5. Payment method
5.a) What forms of payment can I use?
Products can be paid for using bank card, Bizum and Paypal.
6. What do the invoices look like?
The user agrees that invoices for product purchases will be issued electronically and sent via email. A paper copy of the invoice can be requested by sending an email to info@sanus.online
7. Return
7.a) What is the deadline for cancelling the purchase or deciding to return a product?
The user will have a period of fourteen calendar days to decide to return the “Product” from the date of receipt of it without incurring any penalty or expense, except those corresponding to the return and without need for justification.
The withdrawal period will expire 30 calendar days from the day of receipt of the product by the user or an authorized third party.
In the case of fresh products, returns will not be possible.
7.b) How can I cancel the purchase?
If you wish to return the product or withdraw from the purchase, you must inform us of your decision to withdraw from the contract through an unequivocal statement by post to SANUS MARKET at the following address: Calle de Goya, 5, 38007 – Santa Cruz de Tenerife or by email to info@sanus.online.
7.c) What are the requirements for exercising the right of withdrawal?
If the user decides to cancel their purchase once the order arrives, they will have to be responsible for the original shipping costs, if any.
The user may return the products by post to the following address: SANUS MARKET Calle de Goya, 5, 38007 – Santa Cruz de Tenerife or by email to info@sanus.online.
If you decide to withdraw from this contract, we will refund all payments received from you, including shipping costs (if applicable). However, to receive a refund, you must return or deliver the products to us directly without undue delay and, in any event, no later than 14 calendar days from the date on which you notify us of your decision to withdraw. The withdrawal period will be considered met if you return the goods before the withdrawal period has expired.
7.d) How is the refund made?
SANUS MARKET will refund the amount of the product using the same payment method used by you at the time of purchase, unless you have expressly agreed otherwise; in any case, you will not incur any expenses as a result of the refund within a maximum period of 30 calendar days from the date on which we are informed of the withdrawal.
If your order has been delivered, we may withhold the refund until we have received the products or until you provide proof of return. When returning a product, we recommend that you obtain proof of shipment.
For product returns, the product must be unused and in its original packaging and seal intact. Packaging with any type of sticker, adhesive paper, or similar material affixed by the user will not be accepted. We reserve the right to refuse a full refund if the returned product has been damaged.
If the return is due to the user believing the product is defective and they wish to receive a refund, they also have fourteen business days from the date of receipt to return the product. Returning the product via this method does not limit any rights the user may have under the product warranty established by consumer protection regulations.
8. Legal guarantee
Products sold by SANUS MARKET are covered by the legal guarantee of 2 years from delivery for new products, provided by the seller, in accordance with the regulations for consumers and users.
We do not cover defects caused by misuse, negligence, or improper handling. The “Products” sold on our Website are intended solely for the use described in each product's specifications.
9. Data protection policy
SANUS MARKET is committed to complying with current legislation regarding the processing of personal data.
You can find more information in our Privacy Policy .
10. Communication of data to third parties
The data provided by users of https://tienda-ecologica.sanus.online through the purchase form (name, surname, and address), for which SANUS MARKET is the Data Controller, will be shared with the company offering the product. Therefore, the data provided by customers will be transferred to third parties.
11. Complaints and consumer and user support
If you are not satisfied with your product/service, please let us know at the following address: SANUS MARKET Calle de Goya, 5, 38007 – Santa Cruz de Tenerife or by email at info@sanus.online
You can submit any type of complaint to the following address: info@sanus.online
In addition, we have official complaint forms available for our customers and users. You can request them by calling +34 602 618 893 or emailing info@sanus.online
12. Force majeure
SANUS MARKET will not be liable for any failure or delay in the performance of any of the obligations assumed, when it is due to events that are beyond our reasonable control (“Force Majeure Event”).
Force Majeure Events shall include any act, event, non-occurrence, omission, or accident beyond our reasonable control, such as: a) Strikes, lockouts, or other industrial action; b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation for war; c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster; d) Impossibility of the use of means of transport; e) Impossibility of the use of telecommunications systems; and f) Acts, regulations, or restrictions of government.
The obligations arising from these conditions will be suspended during the period of Force Majeure Event and the time to fulfill such obligations will be extended for a period of time equal to the duration of the Force Majeure Event and we will use all reasonable means to bring the Force Majeure Event to an end or find a solution that allows us to fulfill our obligations despite the Force Majeure Event.
13. Partial nullity
If any of these Terms and Conditions are declared null and void by a final decision issued by a competent authority, the remaining terms and conditions will remain in force, unaffected by said declaration of nullity.
14. Applicable legislation and competent courts
Purchase agreements for products through our Website and any disputes or claims arising from them or relating to their subject matter or conclusion (including non-contractual disputes or claims) will be governed by Spanish law.
Any dispute arising out of or relating to the use of the website or the products will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals of the province of Santa Cruz de Tenerife.
If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes you as such, and you may choose to file a claim to enforce your rights in relation to these Terms before the Judge or Courts that correspond to your domicile.
15. Online conflict resolution platform
In compliance with the obligation to inform consumers established in Article 14 of Regulation (EU) 524/2013 on Online Dispute Resolution for consumer disputes, SANUS MARKET informs you that the European Commission provides an online dispute resolution platform which is available at the following link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES where you can submit your complaints to try to reach an out-of-court settlement, if you reside in the EU.
16. Notifications
Occasionally, SANUS MARKET may use your personal data to send you email notifications. These notifications will inform you about changes to our services or products.
17. Commitment to quality for our users. Comments and suggestions
Customers should know that we offer a team of professionals dedicated to providing personalized assistance. Our goal is customer satisfaction with our products and achieving the highest quality standards.
Your comments and suggestions are welcome. You can contact us by email at info@sanus.online or by phone at +34 602 618 893.
